Privacy Policy

1. Who we are

Gem Marketing Agency ("we", "us", "our") provides branding, content, and digital design services. This policy explains what personal information we collect when you use thegemmarketingagency.com and how we handle it.

2. Information we collect

• Inquiry form: name, email, business name, service of interest, and your message.
• Checkout: email address and the items you purchase. Card and billing details are entered directly into Stripe — they never touch our servers and we never see or store them.
• Basic technical data: IP address and request metadata, used only for spam prevention and rate limiting.

3. How we use it

• To respond to your inquiry and deliver the services you purchase.
• To send transactional emails (order confirmations, receipts, project updates).
• To prevent abuse of the contact form and checkout.

We do not sell your data. We do not use it for third-party advertising.

4. Service providers

We use trusted processors to operate the site:

• Stripe — payment processing.
• Supabase — secure database and email queue hosting.
• Resend — transactional email delivery.

5. Data security

The site is served exclusively over HTTPS/TLS. Customer data is stored in a database protected by row-level security so that records are only accessible to our backend. Payment card information is handled end-to-end by Stripe, a PCI-DSS Level 1 certified provider.

6. Data retention

We retain inquiry and order records for as long as needed to provide services, comply with tax/legal obligations, and resolve disputes.

7. Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing contact@thegemmarketingagency.com.

8. Contact

Questions about this policy? contact@thegemmarketingagency.com